At SheTalksGlam, we want you to love every piece you order. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. Returns Eligibility

• Items must be returned within 30 days from the date of delivery.

• Products must be unworn, unwashed, and in original condition with all tags and packaging intact.

• For hygiene reasons, we cannot accept returns on final sale items, including lingerie, swimwear, and accessories, unless faulty.

2. How to Initiate a Return

To start your return:

• Log in to your account and visit the "Order History" section.

• Select the item(s) you wish to return and complete the return request form.

• Once approved, you will receive a return authorization email with instructions and a prepaid shipping label (if applicable).

• Pack the item securely in its original packaging, include the completed return form, and ship it to the address provided.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Please note that shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.

• Sale items are eligible for store credit or exchange only.

4. Exchanges

We currently offer exchanges for store credit. If you would like to exchange an item for a different size or color, please return the original item for credit and place a new order on our website.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at shetalksglam@outlook.com with your order number and photos of the product. We will arrange a free return and issue a full refund or exchange, including return shipping costs.

6. International Returns

Customers outside of our main shipping regions may be responsible for return shipping costs and any applicable customs fees. We recommend using a tracked shipping service for all returns.

7. Non-Returnable Items

The following items cannot be returned unless defective:

• Swimwear and lingerie (for hygiene reasons)

• Earrings and other pierced jewelry

• Custom-made or personalized items

• Final sale items marked at checkout

8. Questions?

If you have any questions about your return or need assistance, please reach out to our customer care team at shetalksglam@outlook.com. We’re here to make sure you have a smooth and positive experience.

Thank you for shopping with SheTalksGlam. We appreciate your trust and are committed to helping you look and feel your best.